Terms of Service

You accept these Terms by creating an account, purchasing or using the Service, accepting an order that references them, or otherwise indicating acceptance. If you do not agree, do not use the Service.

If you use the Service for a company or other organization, you represent that you have authority to bind that organization, and "Customer" means that organization. You must be at least 18 years old, or the age of legal majority where you live, to create an account.

An online checkout, ordering screen, statement of work, or other ordering document accepted by the parties is an "Order." If an Order or separately signed agreement conflicts with these Terms, the Order or signed agreement controls for that conflict. The Acceptable Use Policy applies to all use of the Service, and the Data Processing Agreement applies when Ploti processes Customer Personal Data on Customer's behalf.

Ploti provides software for finding, organizing, analyzing, and collaborating on geospatial and property information. The Service may include maps, records, projects, documents, exports, integrations, APIs, AI-assisted research and analysis, and related desktop and mobile features.

Subject to these Terms and payment of applicable fees, Ploti grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription period to access and use the Service for Customer's internal business purposes. Ploti may provide free, beta, preview, or evaluation features with limited functionality or support.

Ploti may improve or modify the Service over time. We will not materially reduce the core functionality of a paid Service during a current subscription period, except when reasonably necessary for security, legal compliance, third-party service changes, or to prevent abuse.

Ploti and its licensors own the Service, software, documentation, designs, technology, and all improvements and derivative works. No rights are granted except as expressly stated in these Terms.

Customer may authorize employees, contractors, and other individuals to use the Service on its behalf ("Users"). Customer is responsible for its Users, their compliance with these Terms, and activity under their accounts, except to the extent caused by Ploti's breach of these Terms.

Customer must maintain accurate account information, protect credentials and authentication methods, and promptly notify support@ploti.ai of suspected unauthorized access. Accounts may not be shared by multiple people unless the applicable plan expressly permits it.

Customer controls workspace membership, roles, permissions, sharing settings, and integrations. Customer administrators may access, export, manage, and delete accounts and Customer Content in their workspace, including content created by a User who later leaves the organization. Ploti is not responsible for permissions or administrative actions chosen by Customer or its Users.

Customer will pay the fees, usage charges, and taxes described in the applicable Order. Unless the Order states otherwise, fees are charged in U.S. dollars, payment obligations are non-cancelable, and amounts paid are non-refundable except as required by law or expressly provided in these Terms.

Subscriptions automatically renew for successive periods equal to the current subscription period unless Customer cancels through the Service or gives notice before renewal. Ploti may change pricing for a future renewal period by giving advance notice. Usage-based features, including AI or compute features, may be charged according to consumption described in the Service or Order.

Customer authorizes Ploti and its payment processor to charge the selected payment method for recurring and usage-based fees. Customer is responsible for keeping billing information current. Overdue amounts may result in suspension after reasonable notice, except where Customer disputes an amount in good faith and cooperates to resolve it.

Customer and its Users must not:

• Use the Service or any data obtained through it unlawfully, deceptively, or in violation of another person's rights;
• Reverse engineer, decompile, copy, modify, scrape, or access non-public APIs or underlying technology except where a restriction is prohibited by law;
• Resell, sublicense, time-share, or provide the Service to a third party outside Customer's authorized Users;
• Bypass security or usage limits, probe vulnerabilities, introduce malicious code, interfere with the Service, or access accounts or data without authorization;
• Use the Service to build or train a competing product or AI model, or systematically extract Ploti's software, prompts, data organization, or proprietary content;
• Use property, location, demographic, or public-record data for unlawful surveillance, harassment, discrimination, or eligibility decisions governed by consumer-reporting, employment, housing, lending, insurance, or similar laws unless Customer independently satisfies all legal requirements;
• Submit Social Security numbers, complete payment-card data, protected health information, biometric identifiers, children's personal data, classified information, or other specially regulated data unless Ploti expressly agrees in writing.

Ploti may investigate violations and suspend affected access when reasonably necessary to protect the Service, customers, or third parties. Where practicable, we will give notice, limit a suspension to the affected activity, and restore access after the issue is resolved.

"Customer Content" means information, files, prompts, maps, records, comments, documents, configurations, and other materials submitted to or generated for Customer through the Service. As between the parties, Customer retains all rights in Customer Content.

Customer grants Ploti and its subprocessors a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display to authorized Users, and otherwise use Customer Content only as reasonably necessary to provide, secure, support, and maintain the Service; comply with law; and carry out Customer's instructions. This license ends when Customer Content is deleted from our systems, subject to the retention provisions below.

Customer represents that it has all rights and permissions required to provide and process Customer Content through the Service. Customer is responsible for its accuracy, legality, and use, including compliance with privacy, property-record, intellectual-property, and contractual requirements.

Ploti may collect technical and usage information about the operation of the Service ("Service Data") to provide, secure, support, and improve the Service. Ploti may use aggregated or de-identified Service Data for lawful business purposes, provided it does not identify Customer, a User, or the contents of Customer Content.

If Customer voluntarily provides suggestions or feedback specifically about the Service, Ploti may use it without restriction or compensation, but will not identify Customer as its source without permission.

The Service may use artificial intelligence and third-party models to research, summarize, classify, transform, and analyze Customer Content and other information. Ploti does not use Customer Content to train general-purpose AI models. AI subprocessors may process Customer Content only to provide and secure requested functionality and do not have permission from Ploti to train their general-purpose models on it.

Customer may voluntarily submit ratings or other feedback on AI results. Ploti may use that feedback, or other information Customer expressly opts in to provide, to evaluate and improve AI features.

AI outputs may be inaccurate, incomplete, or similar to outputs provided to others. To the extent permitted by law and subject to third-party rights, Ploti assigns to Customer any rights Ploti may have in outputs generated specifically for Customer. Customer is responsible for reviewing outputs and deciding whether and how to use them.

Geospatial, parcel, ownership, zoning, permit, environmental, demographic, and similar information may be incomplete, delayed, generalized, or derived from public or licensed sources. The Service is not a survey, title report, environmental assessment, appraisal, legal opinion, or substitute for professional due diligence. Customer must verify material information with authoritative sources and qualified professionals before relying on it.

Customer may choose to connect integrations or use third-party products, websites, models, maps, or datasets with the Service. Customer authorizes Ploti to exchange information with them as directed by Customer. Third-party terms govern Customer's relationship with those providers, and Ploti is not responsible for third-party products or data it does not control.

Availability, coverage, attribution, permitted uses, and export rights for third-party data may vary by source, location, and plan. Ploti may modify or discontinue a third-party integration or dataset when its provider changes access, terms, or availability.

"Confidential Information" means non-public information disclosed by one party to the other that should reasonably be understood as confidential. Customer Content is Customer's Confidential Information, and non-public information about the Service is Ploti's Confidential Information.

The receiving party will use Confidential Information only to perform or exercise rights under these Terms, protect it using at least reasonable care, and disclose it only to personnel, advisers, and contractors who need to know it and are bound by confidentiality obligations. These obligations do not apply to information lawfully known without restriction, received from another source without breach, independently developed, or made public without breach.

A receiving party may disclose Confidential Information when required by valid legal process. Where legally permitted, it will notify the disclosing party beforehand and provide reasonable assistance, at the disclosing party's expense, if the disclosing party wishes to challenge the request.

Ploti maintains administrative, technical, and organizational safeguards designed to protect Customer Content. Customer is responsible for securing its devices, credentials, integrations, copies, and workspace permissions.

Our Privacy Policy explains how Ploti handles personal data. Our Subprocessors page identifies providers that may process Customer Content or personal data for the Service.

The Data Processing Agreement applies when Ploti processes Customer Personal Data on Customer's behalf. The Acceptable Use Policy establishes additional restrictions for AI, geospatial, public-record, and agent features.

Each party will comply with privacy and data-protection laws applicable to its role. Customer is responsible for providing required notices, obtaining required permissions, and issuing lawful instructions for personal data it submits to the Service.

These Terms begin when Customer first accepts them and remain in effect while Customer accesses the Service. A paid subscription continues for the period stated in the Order and any renewal periods.

Either party may terminate for a material breach not cured within 30 days after written notice. Ploti may terminate a free account or discontinued Service on reasonable notice, and may suspend or terminate immediately for fraud, unlawful activity, a serious security threat, or conduct likely to cause material harm.

On termination, Customer's right to use the Service ends. Customer remains responsible for fees accrued before termination. If Customer terminates for Ploti's uncured material breach, Ploti will refund prepaid fees covering the unused remainder of the current subscription period.

When Customer deletes a workspace or closes its account, Ploti will remove Customer Content from active systems within 30 days. Encrypted backups may remain until they expire or are overwritten through the ordinary backup cycle, generally within 90 days. Ploti may retain billing, security, fraud, and legal records as reasonably necessary or required by law. An enterprise agreement may specify a different schedule.

Provisions that by their nature should survive termination will survive, including payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnification, and general terms.

Each party represents that it has authority to enter into these Terms. Customer represents that its Customer Content and use of the Service comply with these Terms and applicable law.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE, OUTPUTS, AND ALL RELATED INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLOTI DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PLOTI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT DATA OR OUTPUTS WILL BE COMPLETE, CURRENT, OR SUITABLE FOR CUSTOMER'S PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, OR DATA, ARISING FROM OR RELATED TO THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

EXCEPT FOR CUSTOMER'S PAYMENT OBLIGATIONS, A PARTY'S INDEMNIFICATION OBLIGATIONS, BREACH OF CONFIDENTIALITY, INFRINGEMENT OR MISAPPROPRIATION OF THE OTHER PARTY'S INTELLECTUAL PROPERTY, OR FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory and notwithstanding failure of an essential purpose. They do not apply to the extent prohibited by law.

Customer will defend Ploti and its officers, directors, employees, and affiliates from third-party claims arising from Customer Content, Customer's unlawful or unauthorized use of the Service, or Customer's material breach of these Terms, and will pay damages and reasonable costs finally awarded or agreed in a settlement approved by Customer.

Ploti will defend a paying Customer from a third-party claim that the Service, when used as authorized, infringes a U.S. patent, copyright, or trademark, and will pay damages and reasonable costs finally awarded or agreed in a settlement approved by Ploti. This obligation does not apply to claims arising from Customer Content, third-party products or data, unauthorized modifications or combinations, or use contrary to these Terms or documentation. Ploti may modify or replace the affected Service, obtain continued use rights, or terminate it and refund prepaid fees for the unused period.

The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation at the indemnifying party's expense, and allow the indemnifying party to control the defense and settlement. A settlement may not admit fault or impose non-monetary obligations on the indemnified party without its consent.

Changes. Ploti may update these Terms by posting the revised version and changing the effective date. We will provide at least 30 days' advance notice of a material change that adversely affects current paid customers, except when a faster change is required for law, security, abuse prevention, or a critical third-party requirement.

Publicity. Ploti will not publicly use Customer's name or logo as a customer reference without prior permission.

Assignment. Neither party may assign these Terms without the other's prior written consent, except to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee agrees to these Terms.

Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations.

Relationship. The parties are independent contractors. These Terms do not create a partnership, agency, employment, fiduciary, or joint-venture relationship, and there are no third-party beneficiaries.

Notices. Ploti may provide notices by email, through the Service, or by posting where legally permitted. Formal notices to Ploti must be sent to support@ploti.ai and the address below. Email notices are effective on the next business day after sending.

Governing law; venue. Florida law governs these Terms without regard to conflict-of-law rules. The state and federal courts located in Orange County, Florida have exclusive jurisdiction over disputes arising from these Terms, and each party consents to that jurisdiction and waives trial by jury to the extent permitted by law.

Entire agreement. These Terms, the applicable Order, Privacy Policy, Data Processing Agreement, Acceptable Use Policy, and any separately signed agreement are the entire agreement concerning the Service and supersede prior proposals and agreements on that subject. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce a provision is not a waiver.

Questions and notices may be sent to support@ploti.ai.

Ploti.ai Inc.
446 W. Plant Street
Winter Garden, FL 34787